Frequently Asked Questions
1. Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Standard U.S. shipping takes 5–7 business days. International shipping times vary.
Do you offer international shipping?
Yes! Rates and delivery times are calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to follow your package every step of the way.
2. Returns & Exchanges
What is your return policy?
Returns are accepted within 7 days of delivery on unworn, unused items with original tags. Limited edition apparel and books are final sale.
Do you offer exchanges?
Yes, exchanges are available for different sizes of the same item if stock allows. Contact us via Contact Us or email support@rootedandrich365.com to start the process.
What if my order arrives damaged or incorrect?
Email support@rootedandrich365.com with your order number and photos. We’ll make it right.
3. Digital Products & Books
Can I return or get a refund for digital products?
All digital products, including e-books and downloadable content, are final sale and non-refundable. Please review your order carefully before purchase.
Is the Rooted & Rich book available in digital format?
Yes! The Rooted & Rich book is available in both print and digital formats, so you can choose the version that works best for you.
Are the limited edition tees restocked?
No—once sold out, limited edition designs are gone for good.
What sizes do your apparel run in?
Each product page includes a size chart to help you find the perfect fit.
4. Payments & Discounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.
Do you offer discounts?
Subscribers to our email list get exclusive offers and early access to drops. Occasionally, we run limited-time promotions. Make sure you are subscribed!
5. Other Questions
How do I join the Rooted & Rich community?
Subscribe to our email list (it’s free!) for affirmations, early access to releases, and exclusive offers.
Can I collaborate or wholesale Rooted & Rich products?
Email partnerships@rootedandrich.com for business inquiries.